I assume you mean infused, but that's not important. To address your question: no. I mean "maybe", but also "it's complicated". Different people react in different ways. As of now there's no official study backing any health benefits CBD may have.
if you're emailing support@myhostingcompany.com and it ends up in a shared mailbox, then it isn't allocated to your account like it is when you're using the ticketing system.
when using a ticketing system a unique mailbox is created for the issue, only the agent that was allocated to the issue has access to data.
A ticketing system can collect messages from a mailbox, I don't see what the problem is... support@ should be for support = simple as that. It shouldn't be a shared mailbox that the whole company can access - that is my point.
I've several contract with many different suppliers, hosted ticking systems myself and never had this issue (And yes - dealing with the dreaded GDPR myself now too).
Would you be ready for a moment what exactly this configuration contains? I'm new to Docker and still at the beginning... this will be my first implementation.
Many thanks for all the help. You can contact me at "calpas@protonmail.com".