Billions in profit may unblock scaling customer support beyond scrappy startup minimums
However (and I loathe this logic) if you can get the marketplace to accept that minimal level, and the brand harm is inconsequential, why not pocket the savings
They’re not going to build their own, it’ll just be one of the many capabilities of the agent platform they use. A 2024 SaaS is just a playbook for next-gen AI.
You don’t buy a spelling correction program because it got built into Word. And now, the OS…
Indeed perhaps the most valuable lesson from travel is returning with the realization of just how poorly the generalizations and statistics describe the messy reality of a place. Everywhere has every sort of person
They can be distilled internally… expect great things from Sonnet 4.8
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