Could you explain why advances in chatbots aren't helpful for advances in artificial intelligence?
Completely lay perspective but couldn't applying machine learning to a very large number of conversations (top down analysis) with a large library of base content (bottoms up) using AIML or another language start to create something useful for many sectors?
Like customer support, education, entertainment, information retrieval navigating sites and apps...etc.
I don't know much about the space but have been intrigued by chatbots since I was a kid.
For instance, that is the aim of IBM's Watson project. Certainly, if you create a program capable of answering useful questions (a "deep QA" system), then that is a praise-worthy effort. But that is not the aim of chatbots, which are not QA systems or automated support systems.
In fact, advanced QA systems will probably never be convincingly human, as they are designed to be useful rather than to trick people. Watson is a good example of this.
Completely lay perspective but couldn't applying machine learning to a very large number of conversations (top down analysis) with a large library of base content (bottoms up) using AIML or another language start to create something useful for many sectors?
Like customer support, education, entertainment, information retrieval navigating sites and apps...etc.
I don't know much about the space but have been intrigued by chatbots since I was a kid.