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The best quote I heard was from Jon Beros, who is the general manager of Scoopon (which is the leading Groupon equivalent in Australia): "You need to make sure they’re treated like a first class customer, not a second class coupon holder."

A friend of mine who owns a beauty salon says Scoopon worked with her to ensure they have capacity to serve the customers they're predicted to get.

P.S: The reason I don't usually tip (in Australia) > we have a minimum wage for wait staff that, on Sundays and public holidays at least, is often higher than my hourly rate on a professional salary.


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