iSCSI purchase that was promised to be supported on CentOS (it wasn't: RHEL only, despite no deltas), and which Dell itself didn't understand. Ended up getting RHEL just to get a comparison baseline install.
At one point, got cussed out by Dell's support manager in the process (the front-line support team was good). The quote was "I'm not here to support you." Ultimately cost me my job (though we did get the product running).
I'm usually pretty free with sharing my documentation, but in this case made an exception: Dell's support was so fucking crap I refused to provide any assistance for them at all.
Dell's academic-facing sales force (sales and support are their core business value) seemed to start sucking around 2007+. For enterprise IT critical boxes, I would today probably shop around IBM, HP, Cisco, Dell but for web I would go the ODM/OEM route if it were a big enough order. For test lab stuff, Unixsurplus FTW.
(Dell tried to hire me thrice because I could actually use Visio to communicate visually and detail drilling quotes (BOMs) to ferret out upselling and ensure we had supportable configurations (SANs and such). I even had the pleasure to due-diligence several of their solution presentations across the table from 6 of their SE's in Round Rock with the worst hangover of my life, and we still managed to extract maximum intel from that meeting. Dell's client reception secretaries helpfully stocked boxes-upon-boxes of Advil and Tylenol samples and a righteous Keurig binge didn't hurt either. Interestingly, Dell+Redhat had a massive champagne orgy in an adjoining room and we wondered what sort of treatment the several megabucks USD customer level receives, hopefully not just a backpack or stay at the Dell cobranded hotel.)
iSCSI purchase that was promised to be supported on CentOS (it wasn't: RHEL only, despite no deltas), and which Dell itself didn't understand. Ended up getting RHEL just to get a comparison baseline install.
At one point, got cussed out by Dell's support manager in the process (the front-line support team was good). The quote was "I'm not here to support you." Ultimately cost me my job (though we did get the product running).
I'm usually pretty free with sharing my documentation, but in this case made an exception: Dell's support was so fucking crap I refused to provide any assistance for them at all.