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kls
on March 24, 2010
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Steve Jobs’ Response
Right which is why a policy of giving a range with the maximum amount to fix it is a better policy. It takes five minutes to take a look at a machine and say oh man that looks like it could be anywhere from $400 to 2K (replace every part).
wvenable
on March 24, 2010
[–]
5 minutes? It probably takes 10x that just to get it into the hands of someone who can make that assessment.
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