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People only use email to create a paper trail. It's not a discussion, as a medium it's a set of assertions and challenges.

If you don't have a personal relationship with someone, questions aren't even honest questions, they are signals of liability transfer.

The cc: line is a kind of blackmail where assholes list the people they are performing for, or threatening to scandalize you to.

Everything about e-mail is abnormal.

It's a performance. The only way to win is not to play. Hence executives eschew it.



Please name the organizations that led you to believe this so we can never work for them.

I don't doubt that this toxic environment exists, but I'm fortunate not to have worked in one yet and I'd like to keep it that way.


The entire public sector, and most organizations over 1000 people. Bureaucracy is what happens when your dunbar-number sized network overflows and starts to metastasize.

When people say they work for a company that is collaborative and non-hierarchical, I've found it either means they are a manipulative and delusional tyrant or they are the sucker at the table.


My large organization manages this pretty successfully by having small teams that don't interact much.

It's absolutely hierarchical from a macro level, but engineers live in pretty collaborative 5-10 person leaf nodes and we don't need to interact across the tree very often.

What you describe might exist for senior management, but they generally take cross-team dependencies to be a bug in the way the tree was partitioned, and fix it at the next re-org.


Everything you said applies to other forms of communication as well as email.




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