Only the newer companies (probably Netflix) have customer service that can actually ask anyone anything. Most big companies seem to have completely clueless or extremely siloed support. Probably because they have outsourced it.
The scripts they send to these silos and outsourcing companies should have a clearly defined "go to Legal" path, though. Even if it takes a "let me take down your contact info and send it to someone else." In my experience bigger corporations are better at this because they've been through it and have a good legal department of their own.
