This shifting of responsabilities (and, mostly, blame) is exactly what I've come to expect of Uber and it's kind.
By "it's kind" I don't mean evil people but rather anything that might describe itself as "Uber for X".
This is why I'm so happy about developments like in the UK [1], which forces Uber to assume responsibility in this kind of situation.
Responsibility to the customer is something that should not be delegated IMHO.
If you sell someone a TV set including installation and the person installing it fucks up, you deal with the company who sold it (and it's their reputation on the line) and if they want to, they then deal with their employee/contractor. Why should we settle for anything else with Uber?
Responsibility to the customer is something that should not be delegated IMHO. If you sell someone a TV set including installation and the person installing it fucks up, you deal with the company who sold it (and it's their reputation on the line) and if they want to, they then deal with their employee/contractor. Why should we settle for anything else with Uber?
[1] https://www.theguardian.com/technology/2017/nov/10/uber-lose...