They already told you they're a small team, with mostly windows users and AIR allowed them to offer a cross platform solution. This is a polite way of saying "you're an outlier, you're not our target user, please go away and stop bothering us".
Alex's point is that they should have built a native windows app in that case. Even on Windows, AIR apps kinda suck.
It all comes down to the oft-rehashed point from 37signals: build half a product, not a half-assed product.
AIR always feels half-assed. It's slow, resource-intensive, doesn't look like the other apps, and generally gives a slightly uncomfortable feeling.
Alex's point is that they should have built a native windows app in that case. Even on Windows, AIR apps kinda suck.
It all comes down to the oft-rehashed point from 37signals: build half a product, not a half-assed product.
AIR always feels half-assed. It's slow, resource-intensive, doesn't look like the other apps, and generally gives a slightly uncomfortable feeling.