Absolutely. I know this is Putin's War, but imagine asking your staff to be professional and respond to your Russian customers when they can hear Russian fighter jets overhead.
On one hand we ask large companies to show more heart and humanity, and on the other hand we rail against them when they take a principled stand.
How anyone can expect a company to honour any corporate agreement in such an environment boggles my mind. Let alone company that sells domains and prides itself on being 'cheap'.
People and principles should come first, and money second. This is exactly the world we want to live in, right? Not some capitalist dystopia.
FWIW, I do not begrudge affected customers being angry, that seems very fair. I just also think this is a very reasonable course of action by Namecheap.
On one hand we ask large companies to show more heart and humanity, and on the other hand we rail against them when they take a principled stand.
How anyone can expect a company to honour any corporate agreement in such an environment boggles my mind. Let alone company that sells domains and prides itself on being 'cheap'.
People and principles should come first, and money second. This is exactly the world we want to live in, right? Not some capitalist dystopia.
FWIW, I do not begrudge affected customers being angry, that seems very fair. I just also think this is a very reasonable course of action by Namecheap.