There's similar thing about Haskell. I often hear stories like "wow, I'm so glad I found Haskell, the community has been so friendly and helpful" and then other stories like "I tried Haskell and I liked the language but it was just such a toxic community". I don't really know what to make of this, and at this point I just put it down to the infinite variety in human experiences and preferences.
Nope, many times I submitted a question, got help instantly with a very long explanation telling why the thing I try to do makes sense and should work, but some things in the compiler or libraries haven't been stabilized or finished yet, and they were working on that. And then giving me some temporary workarounds.
The community definitely acknowledges the limitations and sharp edges and listens to the users. Thanks to that attitude, Rust is way more friendly and easier to use than it was 5 years ago.
The Rust community has been the friendliest PL community I've seen so far.