Seems to me the C-level execs should have given you more cover. It's their job to manage their organization, not yours. This strikes me as a failure of leadership on their part.
Sure. But have you ever found a large company that paid any of their bills on time? Particularly after they have the deliverable, their incentive is very much to allow their middle managers to continue inventing 'concerns' and delay payment.
Everything was couched in "We're really happy. We're not sure why Bob isn't. But we'd really like you work with him to sort that out."
