Hmm, all my experiences with the old, more-human IBM (randomly powering off VMs, randomly breaking the UI for cloud admin, etc.) have been pretty much Kafka all the way, so maybe this will be an improvement (though not for the 8K employees who will be replaced).
I can only talk to my experience at IBM on-and-off from '89 through '94. There were many things wrong with IBM, but at least through '94, internal processes were fairly solid. Compare that to my current firm, where we wasted three days of employee time trying to figure out how to get Workday to properly render the text area I was supposed to use to provide employee evaluations. (This doesn't include the days it took to find someone in HR who understood what Workday was and had an idea who in the company managed it. It turns out that employees are given access roles in Workday (not really a bad idea) but our humans didn't understand that only people with specific roles could create surveys with form elements regular users could fill in. We apparently fired the people who knew that during the last round of layoffs.)
