Yeah, that was it. And like Agile, it sounds good on paper.

Point is, once developers start doing support, they stopped taking those learnings and going back and developing better. Instead the organization just started having developers do support. But then, why are the support people these highly paid developers, lets change the role definition again to not need to code.

Seems like on-going title shuffle, around, we don't really want to pay to develop, why can't we get by with no-code.