Recently, the keyboard and trackpad of my two-year-old laptop suddenly became a convex surface. Had to open a support ticket to ask how to get a replacement battery.
Many days later, I got a reply that it would be $120 + shipping and do I want to go ahead and order one? No advice on how to mitigate a potentially hazardous situation caused by their product and full retail price on replacing the defective part.
Pop!_OS:
Before I had actually moved into the laptop or installed anything (other than emacs and firefox), the package manager crapped itself with some circular dependency. As I started to work through unfucking the situation, it occurred to me this wasn't my fault and why am I putting up with this?
I got the new Pangolin12 a few months ago and it was a bit of a nightmare. USB-C with alt-dp was completely nonfunctional (the USB hardware would constantly reset and all my external storage would be unmounted and remounted and ethernet over USB-C would disconnect, making normal work impossible while docked). I went through three laptops and all of them had the same issue. The line from S76 was that there must be something wrong with my dock, though I tried three different docks, multiple linux distributions, and pretty much every kernel version available in Pop!_OS to no avail.
Kudos to them for working with me and for the support staff generally being friendly (and also putting up with 3 RMAs). I ended up just getting a refund though and buying an M2 Macbook Pro.
I think the major issue atm is that they're stuck working with second-string ODMs who aren't necessarily the highest quality but who will at least give them access to hardware documentation.
Hardware (darter pro 7, everything maxed):
Recently, the keyboard and trackpad of my two-year-old laptop suddenly became a convex surface. Had to open a support ticket to ask how to get a replacement battery.
Many days later, I got a reply that it would be $120 + shipping and do I want to go ahead and order one? No advice on how to mitigate a potentially hazardous situation caused by their product and full retail price on replacing the defective part.
Pop!_OS:
Before I had actually moved into the laptop or installed anything (other than emacs and firefox), the package manager crapped itself with some circular dependency. As I started to work through unfucking the situation, it occurred to me this wasn't my fault and why am I putting up with this?