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That's probably true when dealing with decent people. I think the reason lawyers don't recommend that is because lawyers are professional assholes of a sort. I don't mean that as a slur on lawyers; I just mean that they're experts on what an asshole could do, and they use this knowledge to protect you from assholes. (Or alternatively, if you are an asshole, they help you achieve your aims.) Clearly an asshole would take a sincere apology and turn it around to crucify you. So lawyers recommend asshole-proof non-apologies instead.

This is, incidentally, also the rationale behind never talking to the police: unlike aggrieved customers, police more or less are professional assholes. It's not their fault per se, and it's not a slur on police officers, but even more than lawyers, police are more or less constrained by the adversarial nature of the criminal justice system to be total assholes almost all the time. Actually, this asshole theory seems to explain a lot about the legal system, for instance why divorcing couples seem to be total assholes to each other as soon as they both lawyer up.

Your point is that most people aren't assholes, and can be reasoned with. Fair enough! But there are assholes, and eventually you get bit by them, which is how big companies develop lawyerly antibodies to them. As for politicians, they're all lawyers already, and it's practically their job to be assholes to each other, and if they slip up there are plenty of assholes in the press to make up for it so appealing to the people's better nature is automatically more difficult.



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