Airlines are always doing a negative to consumers. Squeezing passengers, gouging, treating them like they're numbers on a spreadsheet - knowing their options are limited - seems modus operand by the airlines.
We need a passenger bill of rights, not just for the airlines, but also how passengers are treated in airports, by security, and concrete cause of action for consumers when airlines misbehave.
We need a passenger bill of rights, not just for the airlines, but also how passengers are treated in airports, by security, and concrete cause of action for consumers when airlines misbehave.