We require auto manufacturers to include certain safety features in their vehicles, to decrease deaths to a socially acceptable level.
The central ill of centralized web platforms is that the US never mandated customer/content SLAs in regulation, even as their size necessitated that as a social good. (I.e. when they became 'too big for alternatives to be alternatives')
It wouldn't be complicated:
- If you're a platform (host user content) over X revenue...
- You are required to achieve a minimum SLA for responsiveness
- You are also required to hit minimum correctness / false positive targets
- You are also required to implement and facilitate a third-party arbitration mechanism, by which a certified arbitrator (customer's choice) can process a dispute (also with SLAs for responsiveness)
Google, Meta, Apple, Steam, Amazon, etc. could all be better, more effective platforms if they spent more time and money on resolution.
As-is, they invest what current law requires, and we get the current situation.
The central ill of centralized web platforms is that the US never mandated customer/content SLAs in regulation, even as their size necessitated that as a social good. (I.e. when they became 'too big for alternatives to be alternatives')
It wouldn't be complicated:
Google, Meta, Apple, Steam, Amazon, etc. could all be better, more effective platforms if they spent more time and money on resolution.As-is, they invest what current law requires, and we get the current situation.