I think a more accurate analogy is to say that Linode is moving your important files from one location to another in their moving van. They park at a 7-11 to run inside and grab a snack, leaving the van unlocked. An intruder comes along, opens the unlocked doors, makes a few copies of your files and leaves. Linode gets back in the van, notices the intrusion, does nothing except tell you that "you have nothing to worry about, but you may as well change your locks" and then when the truth comes to light, they basically stop returning your phone calls.

"No comment."