A better result from a CS standpoint would have been to purchase licenses for the legit copy, eat the difference in price and improve the vetting process so that books don't enter into the marketplace until their copyrights are validated. This way there aren't blog posts in nyt about this and your customers don't suspect you of doing something dirty.
The book is 1984 for f sake. Does it have to be 451 before someone at amazon realizes this would be a PR nightmare? There were better ways to handle this issue, but they can still fix it, as they must have a record of which books from which customers they revoked & refunded.
The book is 1984 for f sake. Does it have to be 451 before someone at amazon realizes this would be a PR nightmare? There were better ways to handle this issue, but they can still fix it, as they must have a record of which books from which customers they revoked & refunded.